Here in Chicago ComEd provides the electricity. As you would expect, there is a phone number at the top of the bill each month. (800-203-0684)
When you call that number the FIRST thing you hear is:
“Thank you for calling ComEd. Para seguir en español oprima el numero 9.”
After a pause you hear, “To continue in English, press 2.”
Question number 1: Whose country is this?
Question number 2: Does this mean that most of the customers with billing problems are Spanish-speakers?
Question number 3: Can I pay my bill in pesos?
Question number 4: Are people going to need to learn Spanish in order to report a downed power line?
Question number 5: Ain’t America grand?
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